Contact Us

Do you have any questions?

The fastest and easiest way to reach us is to simply fill out this form and we will get back to you quickly.  Let us know if you have any questions or need help with anything.  We are happy to make sure you have the best fireside experience!

You can also call us at 800-977-0034.  If we are unable to answer, leave a message with your e-mail address and phone number and we will get back to you right away.

If you text this number, you agree that we may reply to your message via text. This will not subscribe you to any marketing messages.

You can send mail to our office address:

13801 Industrial Park Blvd

Plymouth, MN 55441

Please note that product returns require an RAN. Visit the Returns Policy page to learn more.

Free US shipping

Enjoy free shipping within the United States on orders over $50

Customer service

Reach out to our dedicated Pre-sales and After-sales team at 800-977-0034 for expert assistance and support.

Satisfaction Guaranteed

Experience worry-free shopping with our Satisfaction Guaranteed promise! Check the warranty for each product on the product page

Secure Payment

Our Secure Payment Gateway securely processes payment information and ensures that transactions are authorized and completed securely.